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Machines and the Future of Public Service: AI for Public Sector Performance and Service Delivery

Task teams and government officials alike are interested to learn from the early experiences and identify opportunities to harness AI in their respective spheres. Responding to this demand, the BBL, which was recorded on October 28, aimed to enhance our awareness of the potential use of AI and how it is shaping the future of public service. The key focus was on fraud prevention and integrity ecosystem in the government. In this BBL, you will learn about: how AI can prevent fraud in revenue management (experiences from Armenia) and how Artificial Intelligence and machine learning is used in the delivery of public services (experiences from the UK).