Time |
Title/Descriptions |
Speakers |
7:00-7:09 (9 mins) |
Welcome Remarks |
Ming Zhang, Global Director, Urban, Resilience and Land Global Department, World Bank |
7:09-7:29 (20 mins) |
Learning: case study 1: Japan |
Gaku Takabayashi, Consultant, Nomura Research Institute, Ltd.
Takehiro Ishimatsu, Senior Consultant, Nomura Research Institute, Ltd. |
7:29-7:39 |
Learning: case study 2: Japan |
Yasuhiro Kuriyama, Director of the Disaster Management Office, Ministry of Land, Infrastructure, Transport and Tourism (MLIT), Japan |
7:39-7:49 (10 mins) |
Learning: case study 3: Singapore |
Hsiao Ming Chia, Director, GovTech Singapore |
7:49-8:04 |
Audience Q&A to case study speakers |
Chris Ferguson (Moderator) |
8:04-8:24 (20 mins) |
Roundtable: Resilience and the challenge of how to implement effective resilience policies |
Stela Mocan, Digital Government Practice Manager, World Bank
Yasuhiro Kawasoe, Disaster Risk Management Specialist, World Bank
Chris Ferguson (Moderator) |
8:24-8:30 (6 mins) |
Closing Remarks |
Idah Z. Pswarayi-Riddihough, Global Director/Director of Strategy and Operations, Digital, World Bank
Chris Ferguson (Moderator) |
- Overview
- Speakers
- Agenda
What makes some public services more resilient than others in a crisis? When disruption strikes, some organizations respond swiftly and effectively — others struggle to keep up. The difference often lies in their digital foundations: the infrastructure, systems and teams that can pivot under pressure.
In this event, we explored real-world examples of digital resilience, response and recovery. From rapidly coordinating cross-government responses to quietly embedding resilience into daily operations, governments worldwide are redefining how they adapt. In the recap video, you’ll hear information about three global case studies showing how public services — from Japan, the UK and beyond — have navigated digital disruption with creativity, agility and a renewed sense of purpose.
This event dove into how teams recovered, what changed as a result and the new capacities they’ve built to prepare for future shocks. Watch the experts who led these digital resilience efforts as they share honest reflections on what worked, what didn’t and how you can apply their lessons to your own organization.