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Grievance Redress Service in World Bank-Financed Operations - ESF Dialogue Series

June 27, 2022

Watch the video of this session

This is the second session of the ESF Dialogue Series, with a focus on the World Bank’s Grievance Redress Service (GRS). The 60-minute virtual event provided civil society organizations (CSOs) with an opportunity to learn more about the GRS and its role and scope in the Bank’s overall accountability framework. Through this dialogue, CSOs also shared their views on the current functioning of the GRS and discussed how they could participate in raising awareness of the GRS among project-affected individuals and communities.


The World Bank’s Environmental and Social Framework (ESF) Dialogue Series provides an opportunity to explore the most pertinent ESF-related issues and challenges, while strengthening collaboration and partnerships with diverse stakeholders from across the world. The series creates a platform for technical experts to share information and obtain feedback from stakeholders on the opportunities and challenges in their work. It also enables peers to share insights on solutions that could be adapted across countries.

Visit the ESF website for other events and information.

June 27, 10:30 - 11:30 am EDT