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Digital Citizenship and Residency System

  • SOLICITATION NUMBER: 0002011151
  • INSTITUTION:  IBRD/IDA
  • ASSIGNMENT LOCATION: Armenia
  • ISSUE DATE AND TIME: Sep 05,2024 05:52
  • CLOSING DATE AND TIME: Sep 19,2024 23:59

The assignment aims to support the WB to advice the government to enhance the citizen-centric design for service delivery at the State Migration Service with a focus on citizenship and residency life event. The design will lead to the implementation of innovative digital technologies across all stages of citizenship and residency services; including granting and termination of citizenship and registration of residency/addresses. The objective is to leverage design thinking and citizen-centric design approaches to enhance citizen experience; reduce manual interventions and ease the workload on back-office staff. The ultimate solutions will be designed to be scalable; extensible; and interoperable; aligning with Armenia's digital architecture to support long-term efficiency and integration.

The World Bank Group reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000. Offeror's proposal and contractual documents will remain confidential and therefore not subject to disclosure.

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The World Bank reserves the right to reject any or all responses without recourse.
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