The Citizens’ Charter Afghanistan Project (Citizens’ Charter) is the successor to the highly successful National Solidarity Programme (NSP), which introduced a community-driven development approach toward rural infrastructure and service delivery and reached about 35,000 communities over 14 years. The Citizens’ Charter supports the first phase of the Government of Afghanistan’s 10-year Citizens’ Charter National Program and will target one-third of the country. (CDCs). These services are part of a minimum service standards package that the government is committed to delivering to the citizens of Afghanistan.
Implementation progress includes: In rural areas: .
In urban areas: .
Results expected under the first phase of the Citizens’ Charter include: 1) 10 million Afghans reached; 2) 3.4 million people gaining access to clean drinking water; 3) improvements to quality of service delivery in health, education, rural roads, and electrification; 4) increase in citizen satisfaction and trust in government; and 5) 35 percent return on investment for infrastructure projects.
Bringing most of the efforts in public health service delivery under one umbrella in Afghanistan, the Sehatmandi (Health) Project aims to increase the utilization and quality of health, nutrition, and family planning services across Afghanistan. through contracting arrangements across the country. Sehatmandi also supports efforts to strengthen the capacity of the Ministry of Public Health at central and provincial levels to effectively carry out its stewardship functions.
Health indicators saw an improvement with the support of the System Enhancement for Health Action in Transition Program, the precursor of the Sehatmandi Project. For example, ; the number of functioning health facilities increased from 496 in 2002 to more than 2,800 in 2018, while the proportion of facilities with female staff increased; and .
The National Rural Access Project focuses on year-round rural access to basic social services. More than 2,000 km of rural roads have been upgraded through projects financed by IDA, ARTF, and other funds. The program also established the new Geographical Information System based network planning and rolled out the first nationwide inventory and condition survey of rural roads.
The ARTF supported the National Horticulture and Livestock Project to promote the adoption of improved technologies by target farmers. .
Financed by IDA and the ARTF, the Irrigation Restoration and Development Project helped rehabilitate 181 irrigation schemes, benefiting 190,000 hectares and 402,000 farmer households. Regular data collection is now occurring from 127 hydrological and 56 meteorological stations. In addition, 40 cableway stations for flow measurement at selected hydrology stations have been installed.
Financed by IDA and the ARTF, the Afghanistan Rural Enterprise Development Project has established 5,450 Savings Groups (SGs) with a membership of some 61,460 rural poor (54 percent women) in 694 villages. (65 percent by female members) for productive and emergency purposes with a repayment rate of 95 percent.
To generate economies of scale, 524 Village Savings and Loan Associations (VSLAs) have been established as federations of the SGs. The VSLAs maintain accurate and up-to-date records of accounts with a good governance structure in place. On average, each VSLA has $4,335 as loanable capital, which is further boosted with a seed grant injection.