The Dispute Resolution and Prevention (DRP) team at the World Bank assists task teams to predict, prevent and resolve potential disputes on Bank-supported projects. The office offers staff advice, training, research, tools and access to regional dispute resolution professionals. By connecting task teams to the resources and expertise they need, DRP aims to help manage risk, strengthen relationships and deliver results.
What We Do
From the smallest informal complaint to outright conflict, the Dispute Resolution & Prevention team helps World Bank staff manage disputes on their projects. While formal mechanisms such as the World Bank’s Inspection Panel and local or national courts are always ready to deal with conflict, we know that beneficiary feedback, dialogue, facilitation and mediation can be powerful tools for faster, more cost-effective dispute resolution.
Global Review of Grievance Redress Mechanisms in World Bank Projects
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