About
Debriefing
Welcome to Africa Region's Debriefing Program site. To find out
more about our program, please click on any of
the following links:
What
is Debriefing?
Debriefing
is a systematic process that gives clients and
staff the opportunity to reflect on their experiences
and identify lessons learned. In turn this
enables them to share knowledge and helps to create
an operational knowledge base for improved quality
in project/program design and implementation.
Objectives
and Activities of the Debriefing Program
Capturing Experiences
-
Provide time, space and opportunity
for clients and teams to reflect on program
/ project issues and achievements
-
Help identify lessons learned
-
Capture important lessons
Sharing
Lessons Learned
-
Provide instruments and facilitation
for knowledge sharing across clients, teams
and networks
-
Disseminate important experiences
Bank-wide and among the development community
Expanding
the Bank's Knowledge Base
-
Contribute to the Bank's knowledge
base of good practices
-
Provide ground level feedback
on Bank procedures and rules
-
Reinforce Bank mission and
values of sharing and learning
Improving
Quality at Entry/Exit
-
Provide pointers to cross
sectoral/ regional knowledge sources, good
practices and relevant local knowledge
-
Identify critical issues prior
and subsequent to operational missions
-
Identify examples of adapting
project design to local institutional and
cultural context
Typical
Services and Products
Debriefing Library
-
an
online 'live depository' of over 75 debriefs as
of June 2004, with user-friendly search and retrieval
products.
Debriefing
Synthesis - is a 'just-in-time, just
enough' learning platform with pointers to video
clips on themes and 'how to' solutions.
Debriefing
Knowledge Pack - is a special topics
learning tool (online and on CD/DVD) customized
for learning needs of a specific audience e.g.
Capacity Enhancement group; Country Director Peer
Learning; CDF group.
All services/ products are provided on demand,
and tailored to debriefee's needs and requirements. Debriefees are in charge of the process and approve
the finished product for dissemination.
Debriefing
Process
Targeting
Preparing and Conducting
-
Build rapport with debriefee
during preparatory phase
-
Use flexible framework of
open-ended questions to stimulate reflection
-
Focus on story-telling rather
than verbalizing from reports
Synthesizing and Disseminating
Enhancing Quality
-
Provide clients and teams
with lessons of experience from debriefings
to help enhance quality of operations/programs.
-
Distil success factors and
'how to' solutions emerging across debriefs
to help teams address strategic implementation
issues (e.g. capacity enhancement, HIV/AIDS).
Why
is Debriefing Important?
Previous attempts at capturing
tacit knowledge (e.g. through back to office reports,
etc.) have not been effective. Debriefing is increasingly
applied in public and private corporations to
capture tacit knowledge and share operational
experiences.
Debriefing..
-
is a key element of the Africa
Region's road map for leveraging knowledge
into the quality assurance process
-
can help retain institutional
memory, which might otherwise "walk out
the door"
-
can help learning before,
during and after tasks
-
can help reduce the risk of
future failures by helping share critical
information about task processes and achievements
-
increases the knowledge base
of good practices and helps to avoid repeating
mistakes
-
can point to available knowledge
-
helps us understand what works
so that we can improve quality of projects/programs.
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